Change Management Relationship Manager Liaison

Job ID: 207
Location: Remote

Summit Human Capital is seeking a highly motivated Change Management Liaison to support our client’s dynamic team. This is an 8-month contract with a high probability of extensions supporting the SLED (State and Local Government and Education). The ideal candidate will be local to Richmond, VA, and will meet the following criteria:

Requirements:

• Extensive experience with the following technologies: Microsoft Office Word, Excel, and PowerPoint and Google applications such as Gmail (Outlook is sufficient, but know our client operates in a Google suite ecosystem) • Experience working in a SharePoint environment with intermediate SharePoint administration skills • Exposure and familiarity with Health Benefits Onboarding. • Ability to work independently and as part of a team, • Ability to analyze, define, and balance project requirements and customer needs. • Exceptional interpersonal skills and superior oral and written communication skills. • Ability to manage ambiguity and apply problem-solving skills. • Ability to employ research and critical thinking skills. • Ability to escalate issues to project team, when appropriate. • Ability to be cautious, thoughtful, and a good listener. Liaisons are expected to adhere to communication protocols and route any inquiries that are outside of their purview to appropriate project resources.

Desired:

• Assist with SharePoint administration, providing technical guidance to the team related to the maintenance and support of an Enterprise SharePoint environment. • Prior experience working in a benefits administrator related role • Exposure and experience with PeopleSoft Benefits and HR modules.

Responsibilities:

• Responsible for vendor management. • Act as the main liaison between the state localities and your project team • Assist with the onboarding of health benefits in a Peoplesoft environment for over numerous localities throughout Virginia • Provide SharePoint support to users via email and phone primarily, troubleshooting issues and escalating concerns as needed • Foster strong, healthy working relationships between project teams and customers. • Facilitate communication to increase awareness and customer ownership. • Help identify, analyze, anticipate, and escalate exposure to risk. • Advocate and act as the voice for the project.

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