ITSM Tooling Transition Manager

• Minimum of 15 years' ITSM management experience
• Experience leading a transition from a legacy ITSM system (Remedy preferred) to ServiceNow.
  • THEY WILL NEED TO CLEARLY ARTICULATE THEIR EXPERIENCE GOING FROM AN OLD ITSM SYSTEM TO SERVCENOW
• Bachelor's Degree
• PMP certification (preferred but not required).
• Understand Agile (Kanban and/or Scrum)
• Superior verbal and written communication, including executive-level briefing experience.
• Experience transitioning ITSM tooling in a shared infrastructure Operational model.
• Certification in ServiceNow (preferred)
• MS Project (required)
• Microsoft Office suite (required)
• JIRA (preferred)
• Confluence (preferred)

Qualifications / Responsibilities:

• Organizes, tracks and manages transition project action items, risks and issues.
• Ensures that transition project management and execution are performed according to established guidelines.
• Coordinates project activities throughout the established customer project management process.
• Reviews transition project status reports and is accountable for transition project performance.
• Updates transition project information in the portfolio management tool.