Hybrid Remote Change Management Relationship Manager Liaison

Job ID: 380
Location: Richmond VA

Summit Human Capital is seeking a highly motivated Hybrid Remote Change Management Relationship Manager Liaison to support our client’s dynamic team. This is a 12-month engagement with a high probability of extensions supporting one of our clients in our Government Services Division. The ideal candidate will be local to Virginia, and will meet the following criteria:

Requirements:

• Extensive experience with the following technologies: Microsoft Office Word, Excel, and PowerPoint and Google applications such as Gmail (Outlook is sufficient, but know our client operates in a Google suite ecosystem) • Exposure and familiarity with Health Benefits onboarding and administration • Ability to work independently and as part of a team • Ability to analyze, define, and balance project requirements and customer needs • Exceptional interpersonal skills and superior oral and written communication skills • Ability to manage ambiguity and apply problem-solving skills • Ability to employ research and critical thinking skills • Ability to escalate issues to project team, when appropriate • Ability to be cautious, thoughtful, and be a good listener • Expected to adhere to communication protocols and route any inquiries that are outside of their purview to appropriate project resources

Desired:

• Prior experience working in a benefits administrator related role • Experience with any human capital management (HCM) solution with a preference being PeopleSoft • SharePoint experience

Responsibilities:

• Responsible for vendor management • Act as the main liaison between the state localities and your project team • Assist with the onboarding of health benefits in a Peoplesoft environment for numerous localities and state agencies throughout Virginia • Foster strong, healthy working relationships between project teams and customers • Facilitate communication to increase awareness and customer ownership • Help identify, analyze, anticipate, and escalate exposure to risk • Advocate and act as the voice for the project

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