Help Desk Technician

Job ID: 42
Location: Richmond VA

Summit Human Capital is seeking a Helpdesk Technician to support an organization in the academia community in Richmond, VA. This will be a six month Contract-to-Hire engagement. The ideal candidate will meet the following criteria:

Requirements:

- 1+ years of customer service/technical support experience - Excellent written and verbal communication

Desired:

- A+, Network + or Security + certification

Responsibilities:

- Respond to requests for technical assistance via phone or electronically (tickets) - Educate end-users on how to resolve various hardware and software problems - Diagnose and resolve technical hardware and software issues - Track and route problems and requests and document resolutions - Stay current with system information, changes and updates - Setup new user hardware/ software - Maintain hardware and software inventory - Clone computer using imaging software; maintain clone images - Provide technical assistance for all printers and scanners - Provide technical assistance to users for network, VPN, web based portal and wireless issues.

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