Mobile Device Technical Support Specialist Level 3
Job ID: 23-00330
Location: Falls Church VIRGINIA
Summit Human Capital is seeking a highly motivated Mobile Device Technical Support Level 3 to support one of our federal clients and the ideal candidate will meet the following criteria:
- Ability to go on-site in Washington, D.C. 5x a week (remote options available after a few months)
- 6+ years of technical support experience with multiple mobile devices, including but not limited to iPhones, iPads, Android, iOS, and Macs.
- Experience creating and pulling reports from AirWatch.
- Experience activating, enrolling, provisioning, and remotely wiping devices via AirWatch and Apple Business Manager (ABM).
- Experience resetting passwords through Secure doc encryption, Active Directory, and Keychain Access.
- Experience completing hardware and software repairs on non-functioning mobile devices.
- Previous Federal support experience.
- Previous Enterprise experience.
- Configure end-user equipment, and complete software installation and upgrades.
- Handle over 70 support tickets daily and create another 40-50 support tickets.